President and Co-founder of CleanGuidePro
With the truly, humbling success of CleanGuidePro, we’ve received great questions by companies all over the world about varying topics in the janitorial industry. Allow me to share yet another one of them with you.
Hey Drake: My Janitorial business has grown and I’ve started hiring employees. I’ve got eight part time employees now. Three are family members (my son and one of my sister’s daughter), one is a friend from high school and five are employees unrelated to me. My biggest employee issues by far have been from my family and my friend. I’ll get a call or text saying, “Sorry, can’t make it tonight, I need Friday off, etc.”. Also, when they’re late or do poor quality work and I confront them about it, they don’t seem to care and actually get upset with me. We just landed a new cleaning account and I’ll need to hire three more employees soon. I’ve got more family members that say they’re available to work for me, but I’m reluctant to hire them. What do you think? Should I hire family and friends or not?
Answer: This is a great question and one that is near and dear to my heart. The simple answer is “YES” if you do it right and definitely “NO” if you do it wrong!
In the early days, I had my little kids help me (on Friday evenings and Saturdays) clean buildings and pull trash. They got paid with a trip to 7-11 for Slurpees, Ring Pops and Lemonheads and were ecstatic to get it!
As my janitorial business growth continued, I hired well over a thousand employees, including all four of my kids (as well as their boyfriends and girlfriends), my wife, my mom (as honorary CEO), two of my sisters, nieces, nephews, cousins, my mother-in-law, brother-in-law, friends of mine and friends of my family. I’ve also had to (reluctantly, tearfully and prayerfully) fire some of these people that I loved (AND STILL DO). All in all, family and friends have probably been about 4% (40) of my hires.
Hiring family and friends has been an incredible blessing to me by strengthening most relationships, yet it’s been a curse by destroying a few others. I have a close relative that still rarely talks with me due to our unsuccessful working relationship. This remains my biggest personal failure in business…
The bottom line answer to your question is this. Family and friends can be a great asset to your janitorial business, but establish guidelines and procedures for these people just like employees that are not related to you. When you do this, you will find that it strengthens both your business and your family!